Delivery Information
Shipping and Delivery Policy
At Maxxeshop Pty Ltd, we are committed to delivering your purchased parts efficiently and securely. Please read our shipping and delivery policy carefully to understand how your orders will be processed and delivered.
1. Delivery Methods
- Selected Shipping Method: All parts purchased on or from our website are delivered via the shipping method you select during the checkout process. Delivery will be made to the address you provide in your order.
2. Customer Responsibility
- Shipping Purchase: By purchasing shipping separately, you instruct us to ship the goods via your selected method, and you accept full responsibility for this choice.
- Shipping Costs: All shipping costs are at your expense, as selected and purchased by you during the order process.
- Transfer of Responsibility: All parts are considered delivered once they leave the Maxxeshop Pty Ltd Warehouse. Responsibility for the goods passes to you at this point.
3. Tracking and Freight Forwarder Information
- Tracking Details: In most cases, the freight company will provide tracking details for your shipment.
- Requesting Tracking Information: You can request tracking details from us at any time. We will provide these details if we have received them from the freight forwarder.
4. Order Preparation and Dispatch
- Processing Time: Please be aware that there may be a time lapse between the placement of your order and dispatch. This period can vary as we carefully manage the preparation of each part to ensure quality.
- Lead Times: There are usually some small lead times required for order preparation, especially for custom-made or specialized parts.
- Express Shipping: The term "Express Shipping" refers only to the shipping component of your order. While we strive to prepare and dispatch orders as quickly as possible, preparation times remain consistent to maintain our high-quality standards.
5. Important Notes
- Delivery Address: Ensure that the delivery address provided is accurate and complete. Maxxeshop Pty Ltd is not responsible for delays or misdeliveries due to incorrect or incomplete addresses.
- Contact Information: Please include a valid contact number and email address with your order to facilitate communication regarding your delivery.
- Delays: Maxxeshop Pty Ltd is not responsible for shipping delays caused by the freight company, customs clearance, or other external factors beyond our control.
6. Customer Support
If you have any questions or concerns about your shipment, please contact our customer service team:
Email: info@maxxeshop.com
Phone: 1300 361-605
We appreciate your understanding and cooperation in ensuring a smooth delivery process. Thank you for choosing Maxxeshop Pty Ltd for your automotive parts needs.